By Dan Polimino
A lot of people talk about their incredible service and attention to their clients, and some offer guarantees; but very few people deliver on those promises. That is not the case for us. I believe we have been so successful for the last 16 years in the real estate business because of the type of white glove, concierge service, we have always provided to our clients. And now we’re going to take it one step further and offer a guarantee.
First, let me tell you about our white glove concierge service. It means we will take care of whatever you need here to make your dream home run smoothly. So, if you have a need or a request, most of the time, the answer will be, “Yes we’ll take care of it.” We joke around at the office that we will take care of anything for you as long as it’s LEGAL. So, what does that look like? What could that be? What are we talking about?
- Let’s say you’re coming to town and you want your refrigerator fully stocked with food before you get here. Just send us the grocery list and we will make sure we get it done.
- Let’s say you would like golf tee times or dinner reservations at a high-end restaurant. We can take care of that for you before you get here.
- Let’s say you want reservations on a specific snorkel trip or manta ray dive. We can line all of that up.
- Maybe you’re thinking about remodeling; we’ll connect you with our interior designer who will do a free consultation with you to talk about the possibilities.
- Let’s say you’re further down the road and you have everything lined up and you just need good contractors to do the work. Our contractors are not only dependable, but they do great work and they come completely vetted, verified and endorsed by us.
- Maybe you need help shipping your car from the mainland and more importantly you need someone to pick it up for you in Hilo and drive it over to Kona. We can handle it. Or you need the inspections and registrations updated on your car. We do that, too.
- Or maybe you have a bizarre request like, “Dan can you adopt my cat? I am moving back the mainland!” Believe it or not I just did that too.
You see when you hired Dan and Chris from The Hawai`i Team you didn’t just hire realtors, you hired friends for life who are here to help and serve you along the way. We want you to know and feel that promise when you do business with us. If we haven’t done a transaction with you yet, then we’re making this promise to you now.
Finally, some people have been hesitating about pulling the trigger on purchasing a second home, or a short-term vacation rental on the island due to the current economic conditions. No doubt about it, the unknown is just that, unknown, and it can be a scary time to make such a major purchase. However, Chris and I want to give you some peace of mind in making such an important decision. We call this our Buyer’s Guarantee! Here is how it works.
Let’s say you go forward and purchase a home on the Big Island with The Hawai`i Team and for whatever reason, within the first three months you feel like you made the wrong decision. There could be any number of things that could have changed your mind and now you feel like you’re stuck with a house in Hawai`i. In that case, we want to be a part of the solution and not the problem. So if you bought a house with the Hawai`i Team and within the first three months you feel like you made a mistake and you want to sell it, The Hawai`i Team will sell it for you at no cost.*
That’s right, we will waive our listing side commission and re-sell the house for you. Our goal in representing you, always, whether on the buying side or on the sell side, is to ensure it was a win-win and most of all that you are happy. If we did not accomplish that with the purchase, then we want to make it right on the sale. I hope this gives you some comfort in making your next purchase here with the Hawai`i Team, or at least makes you want to work with Dan and Chris at The Hawai`i Team.
Dan Polimino is the owner of the Hawai`i Team in Kailua-Kona, Hawai`i. He and his team are the luxury residential experts for the Big Island. If you are thinking about buying or selling in
Hawai`i, then please reach out to us at team@thehawaiiteam.com or call 808-913-0899.
*The Hawai`i Team will waive their listing side commission in the Buyer Guarantee Program, but the seller still may be subject to paying the buyer’s agent co-op commission.
