Keller WIlliams Luxury Logo
Home » What You Really Want From Your Agent

What You Really Want From Your Agent

by | Feb 4, 2008 | Hawaii Real Estate | 0 comments

This past December I interviewed Anne Randolph of Murray Consulting, and I must say she gave me much food for thought. My primary question for Anne: What is the number one thing consumers want from their transaction with real estate agents? I was sure that getting the highest possible price for their home would be consumers’ top desire. Or maybe moving their property quickly would take the pinnacle spot. I was wrong, on both counts. According to Anne’s research, 89 percent of people surveyed since 2000 say the most important thing for them is “to feel like the real estate agent completely represents their interests.” Those same respondents added that they need to feel the agent is trustworthy. Interesting. Here’s a related tidbit that also got my attention. Ann adds that according to a recent Harris poll, real estate agents have sunk to a new low in trustworthiness. Used car salesmen had the lowest ranking for years, but just recently real estate agents have taken over that dubious honor.

On the heels of representing their interests and being trustworthy, good communication was consumers’ third strongest desire. Getting the highest price for their home and selling it quickly were still further down the list. So what does all this say about agents and their relationship with clients? Apparently, we have a lot of deceitful agents running around not communicating and not yielding results since they fail to fight hard for client interests. Even if this is a flawed perception, we, as agents, have a serious image problem that requires correction tout de suite.

The start of a new year in the real estate industry usually means new production goals and revisited business plans. Some agents speak of working the foreclosure arena. Others plan to farm their specific territory, while still others have shifted their focus to the Internet. If you ask me, I’d say the plan for ‘08 is crystal clear. Every consumer that closes a real estate transaction should be able to say that their agent is a trustworthy professional with superb communication skills who works hard to protect their interest. Dan Polimino is a realtor with Fuller Towne and Country Properties. He can be reached at Dpolimino@fullerproperties.com and www.CoDreamHouse.com.

Recent Posts

June Market Statistics for the Kohala Coast

June Market Statistics for the Kohala Coast

Real estate activity along the Kona-Kohala Coast was quiet in June, with only a few condominium sales and no single-family home sales within the resort areas. The exception was Mauna Lani Resort, which was the bright spot with six condominium closings. Mauna Kea...

read more
Featured Big Island Restaurant & Activity for August

Featured Big Island Restaurant & Activity for August

Featured Activity: A Day Trip to the East Side – Explore ʻImiloa Astronomy Center Located on the University of Hawaiʻi-Hilo campus, ʻImiloa Astronomy Center is a must-visit destination for anyone curious about the stars, Hawaiian culture, and the art ofnavigation....

read more
May Sales Statistics for the Big Island Resort Areas

May Sales Statistics for the Big Island Resort Areas

Apart from condominium sales in Mauna Lani and Waikoloa Beach resorts, real estate activity along the Kona-Kohala Coast was light. Mauna Lani Resort led the market with six condominium sales, followed by three in Waikoloa Beach Resort and one in Mauna Kea Resort....

read more
The Leverage Is Yours, For Now.

The Leverage Is Yours, For Now.

By Dan Polimino The slow season in Hawai`i is May 1 through November 1. There is usually is a little bit of an uptick in activity in the summer months of June, July and August based on summer vacation travel. But, for the most part tourism is down, sales transactions...

read more

Recent Listings

Call Now