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FAQs

What areas does The Hawai‘i Team serve?

We serve West Hawai‘i, including Kailua-Kona, Keauhou, Holualoa, Waikoloa, Waikoloa Beach Resort, Mauna Lani, Mauna Kea, the Kohala Coast, and surrounding neighborhoods.

What services does The Hawai‘i Team provide?

We help clients buy, sell, and invest in residential real estate on the Big Island. In addition to expert sales, we offer a fully integrated experience by aligning your home purchase or sale with our strategic partners: Big Island Stays for luxury property management, Moxie Mortgage for competitive financing options, and First Hawaii Title for a smooth, concierge-level closing. Services include showings, pricing strategy, best-in-class marketing, negotiations, contract management, and full transaction coordination.

How can I contact The Hawai‘i Team?

You can reach us directly by phone at 808-913-0899 or by email at team@thehawaiiteam.com. You can also contact us through the online form on our website’s “Contact” page. One call or email connects you with our entire team, including sales, mortgage, title, and property management support.

How quickly does The Hawai‘i Team respond to inquiries?

We respond to new inquiries in 30 minutes or less, seven days a week, whenever possible.

What are your business hours?

We are available Monday through Sunday and schedule showings, virtual tours, and consultations by request to accommodate different time zones and travel schedules.

Do you work with buyers, sellers, and investors?

Yes. We represent homebuyers, home sellers, first-time buyers, out-of-state buyers, investors, and vacation-rental buyers. For investors and second-home buyers, we can seamlessly connect your purchase with Big Island Stays for management, Moxie Mortgage for financing, and First Hawaii Title for closing—all under one coordinated umbrella.

What makes The Hawai‘i Team different from other real estate groups?

We combine deep local market expertise, full-service transaction support, and luxury-level marketing with a unique, four-part solution: real estate sales, financing, title, and property management. Our marketing for properties is unmatched by anyone in the market, and our ability to reach the right qualified buyers is far above what our competition can deliver. We stay involved from your first call through closing and then beyond, managing and protecting your investment for the long term.

Do you help out-of-state or remote buyers?

Yes. We regularly work with mainland and international clients. We offer virtual showings, digital consultations, detailed neighborhood guidance, and full remote transaction support. Once you close, our property management company, Big Island Stays, can oversee and care for your home until you are on the island or ready to rent.

Do you assist with short-term vacation rental (STVR) properties?

Yes. We guide clients through STVR-eligible properties, county requirements, permit processes, and rental potential. When you are ready to rent, Big Island Stays can take over day-to-day management, marketing, guest communication, and operations, giving you a true turnkey investment.

How does your buying process work?

We start with a consultation to understand your goals, timeline, and budget. From there, we set up targeted property searches, schedule showings (in person or virtual), prepare offers, negotiate terms, and manage your escrow process through closing. When appropriate, we introduce you to our partner Moxie Mortgage to explore competitive financing and to First Hawaii Title for a seamless closing. For second-home and investment buyers, we also discuss a management plan with Big Island Stays so your property is income-ready from day one.

How does your selling process work?

We begin with a detailed market analysis and pricing strategy, then launch a comprehensive marketing plan that is unmatched in the market. This includes professional photography and video, targeted digital campaigns, luxury print and online exposure, and outreach to our global network to reach the right qualified buyers. We handle all listing management, showings, feedback, negotiation, and full transaction coordination through closing in partnership with First Hawaii Title. If your home will continue as a rental or vacation property, Big Island Stays can step in to manage bookings and operations after the sale.

Do you provide a free home valuation?

Yes. We offer free, no-obligation home value estimates using recent Big Island comparable sales and current market data. For properties with rental potential, we can also coordinate with Big Island Stays to provide insight into projected occupancy and revenue.

How much experience does The Hawai‘i Team have?

Our team has extensive experience in West Hawai‘i real estate and has helped clients buy and sell homes across Kona and the Kohala Coast. Over the past several years, we have successfully represented numerous buyers and sellers in some of the most sought-after resort and coastal communities, with a strong track record in both primary residences and vacation-rental properties. We have completed nearly 1,300 real estate transactions across multiple states, with more than $115M sold along the Kona Coast in the past four years.

Do you work with vacation rental owners or property investors?

Yes. We specialize in working with investors and vacation-rental owners. We assist with identifying profitable opportunities, analyzing rental potential, understanding HOA rules, zoning, and county regulations, and crafting an overall investment strategy. Through Big Island Stays, Moxie Mortgage, and First Hawaii Title, we can help you underwrite, acquire, close, and then professionally manage your asset.

Can you recommend local vendors or resources?

Yes. We maintain a vetted network of trusted local professionals, including inspectors, contractors, lenders, cleaners, landscapers, stagers, photographers, designers, and more. As part of our bundled service approach, we coordinate these resources for you so that everything—from purchase to closing to long-term care and management of your property—is handled as smoothly and efficiently as possible.
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