FAQs

You can reach us directly by phone at 808-913-0899 or by email at team@thehawaiiteam.com. You can also contact us through the online form on our website’s “Contact” page. One call or email connects you with our entire team, including sales, mortgage, title, and property management support.

The Hawaiʻi Team strives to respond to new inquiries within 30 minutes or less, seven days a week whenever possible. We understand that buying or selling real estate is often time-sensitive, and prompt communication is an important part of the exceptional service we provide. Whether you have questions about a property, want to schedule a showing, or need guidance on buying or selling a home on the Big Island, our team works hard to provide timely, knowledgeable answers. If you contact us outside of business hours or during periods of unusually high demand, we’ll respond as quickly as possible and keep you informed throughout the process.

The Hawaiʻi Team is available Monday through Sunday and offers flexible scheduling to meet the needs of both local residents and clients traveling from the mainland or abroad. We schedule property showings, virtual tours, buyer and seller consultations, and listing appointments by request, making it easy to connect at a time that works for you. Whether you’re planning a move to the Big Island, exploring vacation home opportunities, or preparing to sell your property, our team is committed to providing responsive, personalized service and accommodating different time zones and travel schedules whenever possible.

Yes. We represent homebuyers, home sellers, first-time buyers, out-of-state buyers, investors, and vacation-rental buyers. For investors and second-home buyers, we can seamlessly connect your purchase with Big Island Stays for management, Moxie Mortgage for financing, and First Hawaii Title for closing—all under one coordinated umbrella.

We combine deep local market expertise, full-service transaction support, and luxury-level marketing with a unique, four-part solution: real estate sales, financing, title, and property management. Our marketing for properties is unmatched by anyone in the market, and our ability to reach the right qualified buyers is far above what our competition can deliver. We stay involved from your first call through closing and then beyond, managing and protecting your investment for the long term.

Yes. We regularly work with mainland and international clients. We offer virtual showings, digital consultations, detailed neighborhood guidance, and full remote transaction support. Once you close, our property management company, Big Island Stays, can oversee and care for your home until you are on the island or ready to rent.

Yes. The Hawaiʻi Team has extensive experience helping buyers and investors navigate the Big Island’s short-term vacation rental (STVR) market. We can help you identify STVR-eligible properties, explain county regulations and permitting requirements, evaluate rental income potential, and understand the factors that can affect a property’s long-term investment value. Once you’ve purchased your property and are ready to begin renting, our sister company, Big Island Stays, can seamlessly take over day-to-day management, including marketing, guest communication, reservations, housekeeping coordination, maintenance, and owner reporting. Together, we provide a true turnkey solution for vacation rental owners—from finding the right property to successfully managing it.

We start with a consultation to understand your goals, timeline, and budget. From there, we set up targeted property searches, schedule showings (in person or virtual), prepare offers, negotiate terms, and manage your escrow process through closing. When appropriate, we introduce you to our partner Moxie Mortgage to explore competitive financing and to First Hawaii Title for a seamless closing. For second-home and investment buyers, we also discuss a management plan with Big Island Stays so your property is income-ready from day one.

Yes. The Hawaiʻi Team offers free, no-obligation home valuations for homeowners across the Big Island. Our estimates are based on recent comparable sales, current market conditions, property features, and local neighborhood trends to provide a realistic picture of your home’s current market value. Whether you’re considering selling soon or simply want to understand your home’s equity, we’re happy to provide a professional valuation with no pressure or obligation. For properties with vacation rental potential, we can also coordinate with Big Island Stays to provide insight into projected occupancy rates, rental income, and revenue potential, helping you make informed decisions about your investment.. We offer free, no-obligation home value estimates using recent Big Island comparable sales and current market data. For properties with rental potential, we can also coordinate with Big Island Stays to provide insight into projected occupancy and revenue.

Our team has extensive experience in West Hawai‘i real estate and has helped clients buy and sell homes across Kona and the Kohala Coast. Over the past several years, we have successfully represented numerous buyers and sellers in some of the most sought-after resort and coastal communities, with a strong track record in both primary residences and vacation-rental properties. We have completed nearly 1,300 real estate transactions across multiple states, with more than $115M sold along the Kona Coast in the past four years.